Refund & Return Policy
At OliviaOne, we value our customers and want you to be fully satisfied with your purchase. Please review our policy below for details on order cancellations, returns, and refunds.
1. Order Cancellations (Before Shipping)
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Customers may request to cancel their order before it ships.
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Cancellation requests must be submitted by 10:00 AM Florida Time on the same day the order is placed.
- To request a cancellation, please email us at support@oliviaone.com using the same email address used to place the order.
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Cancellations are only accepted before shipment. Once an order has shipped, it cannot be canceled.
2. Returns for Defective, Incorrect, or Damaged Products
We want every order to arrive in perfect condition. If your item is defective, incorrect, or damaged, you may request a return.
Return Method: By mail
How to Start a Return:
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Contact our customer support team at support@oliviaone.com.
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Provide your order number and reason for the return or exchange.
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Follow the instructions provided by our team.
Return Label Process: A return shipping label will be provided by OliviaOne.
Who Pays Return Shipping: OliviaOne will cover return shipping costs for defective, incorrect, or damaged items.
Return Deadline: Items must be returned within 30 days of the purchase date.
Other Return Conditions:
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Returns of used products are not accepted.
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A 20% restocking fee applies to all returns.
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Refunds will be processed within 10 business days of receiving the returned item.
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Original shipping costs will be refunded.
Refunds are issued to the same payment method used at checkout.
3. Returns for Customer Remorse (Changed Mind, Doesn’t Fit, Wrong Item Ordered)
At this time, we do not accept returns for customer remorse (e.g., if you change your mind, order the wrong item, or the item doesn’t fit).
Refund Method
All approved refunds are issued back to the original payment method used for purchase.
Contact Information
For cancellations, returns, or refund inquiries, please contact us:
- Email: support@oliviaone.com
- Phone: +1 305 705 5334
