FREE SAME-DAY SHIPPING

Shipping & Delivery

Domestic United States Shipping Policy:

  • Shipping Method: Free shipping is available for all orders shipped within the United States. All orders are usually shipped within 1 business day.
  • Transit Time: Orders shipped within the United States typically have a transit time of 2-3 business days.
  • Delivery Time: Orders shipped within the United States have an estimated delivery time of 3-5 business days.

International Shipping Policy Canada, United Kingdom, Australia, New Zealand:

  • Shipping Method: Free shipping is available for all orders shipped to Canada, the United Kingdom, New Zealand, and Australia.
  • Transit Time: Orders shipped to these international countries typically have a transit time of 2-3 business days.
  • Delivery Time: Orders shipped to Canada, the United Kingdom, New Zealand, and Australia have an estimated delivery time of 10-15 business days.

 

      Please note that these are estimated shipping times, and actual delivery may vary depending on customs clearance and other factors. Customers are responsible for any applicable customs duties or taxes imposed by their respective countries.

      Order Processing: Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

      Tracking Information: For all orders, domestic and international, tracking information will be provided to keep you informed about the status and location of your shipment.

      Change of Address

      Policy Statement: We understand circumstances may require a change in the shipping address. Our policy allows for address modifications before the order is shipped.

      Procedure:

      • Changes to the shipping address are permitted only before the order has been dispatched.
      • To request an address change, please contact our customer service team at support@oliviaone.com with your order number and the new address immediately.
      • Note that address modifications may affect the delivery timeline.

      Cancellation Policy

      Policy Statement: We recognize the need for flexibility in your purchasing decisions. Therefore, we allow order cancellations before the shipment is processed.

      Procedure:

      • Orders can be cancelled anytime before they are dispatched.
      • To cancel your order, please contact our customer service team at [insert contact details] with your order number.
      • If your order is already in the shipping process, please refer to our Return Policy.

      Refunds:

      • For successfully cancelled orders, a full refund will be issued to the original payment method.
      • Refunds may take 10 business days to process.

      Damaged Items Policy

      Policy Statement: We prioritize the quality and integrity of our products. If you receive a damaged item, we are committed to resolving the issue promptly.

      Procedure:

      • Please report any damaged items within 2 days of product receipt.
      • Contact our customer service team with your order number, a detailed description of the damage, and photographic evidence.
      • Our team will review your claim and assist you with the next steps.

      Replacement/Refund:

      • Upon claim approval, we will provide a replacement or a refund.
      • Replacement depends on stock availability.
      • Refunds will be processed to the original payment method within 10 business days.

       

      If you have any questions or concerns regarding shipping, please contact our customer service at support@oliviaone.com